Refund Policy

1. Cancel anytime

You may cancel your subscription at any time from your account settings. Your access continues until the end of your current paid period — we don’t cut you off mid-cycle, and we don’t charge a cancellation fee.

2. Pro-rated refund for service faults (7-day window)

If Backten fails to deliver the service you paid for (e.g. a verified payment that never gets activated, or a platform outage materially preventing you from using paid features) within 7 days of your payment, you’re entitled to a pro-rated refund covering the unused portion of that period. Email carlomigueldy@gmail.com with your reference code (BKT-<tenant-id>) and what went wrong.

3. What is not covered

• Livestock transactions between buyers and sellers — Backten is a venue only and never holds that money (see Terms of Service §3).
• Simple change of mind after the 7-day window on an already-delivered subscription period.
• Account suspension/ban resulting from a Terms of Service violation — access loss in that case does not trigger a refund, since the fault is the violation, not a service failure.

4. How refunds are paid

Refunds are issued via the same rail you paid with (GCash, Maya, GoTyme, or bank transfer) — we don’t substitute a different payout method. Refund decisions and amounts are logged in Mission Control for audit purposes.

5. Expiry and grace period (not a refund event)

If your subscription simply lapses unpaid, you get a 5-day grace period with full access, then drop to the free Libre tier (listings beyond 2 are hidden, not deleted). This is not a cancellation and does not trigger a refund — reactivate anytime by submitting a new payment.

6. Disputes

If you believe you paid but were never activated, email us with your receipt and reference code. We check the payment rail history and resolve claimed-paid-but-not-received disputes within 48 hours.

7. Contact

Refund requests: carlomigueldy@gmail.com.